The score will take care of itself ~ Bill Walsh

11ish Innovation Updates

How to Effectively Text Your Stakeholders

The time has come. We are all using apps like WhatsApp, Facebook Messenger, and others to communicate, and while that has been the case for many years in the non professional world, more and more professionals are using them to get work done. The question is, is there a right and wrong way to use these platforms? The answer, I believe is yes. 

Having said that, I have to give a small disclaimer. Maybe this is obvious, but I’ll say it anyway. There is no WhatsApp rule book. The following guidelines are my opinion and the way I like to be contacted. 

So here goes; some guidelines to get the most out of messaging apps for your business needs. 

  1. Ask yourself if we are there yet or if maybe e-mail is the right medium.

  2. Send the explanation first and only then, send the link. 

  3. Start with context. Always start with context. 

  4. I know you can send files, but that doesn’t mean you should. 

  5. Use voice notes conservatively. 


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