The score will take care of itself ~ Bill Walsh

11ish Innovation Updates

Case Study: Microsoft’s CEO Has The Smartest Social Media Strategy in this Modern Era

Enter Microsoft CEO Satya Nadella. When he took the helm in 2014, he noted a critical company weakness: Microsoft didn’t know how to social. “We didn’t get networks,” he said. “We didn’t get communities.” You could call that a major Achilles heel, especially at a point when social was basically defined by Facebook, Instagram, and Twitter. How on earth could Microsoft enter the fray?


Guerilla Warfare 

Nadella realized he couldn’t launch a platform based on a gimmicky feature, like disappearing messages, but he also realized directly competing with Facebook and its social cohort was a losing game. Consequently, he took another tack: He started focusing on social communities in niches.

  • Minecraft, purchased by Microsoft in 2014, is a perfect example. As of March 2021, the popular world-building game had ~140 million active players.
  • There’s the broader Xbox community, clocking in at about 100 million.

Yes, each one of these is a fraction of 3 billion, but Nadella has two very important things going for him: He can easily fold in the community for each of Microsoft’s products — with no foreseeable limit, and each community’s users are active in the game or tool they signed up for. This allows for tailored communities with engagement tools and metrics that meet the needs of the most engaged users. They become dependent on it.


Small enough to not be noticed; large enough to matter

And sure, a few hundred million may seem to pale in comparison to Facebook’s 3 billion users, but reports indicate 400 million of those just don’t use the platform much. Why? Other social media tools meet their needs better — aligning with niche communities or friend circles closer to home.


Nadella’s social strategy is still in its early stages, but we can see many companies starting to go niche because targetted interests mean better engagement and higher value in said engagement. Afterall, this is how MOTV established itself as a legit watch company; by engaging with niche communities directly through social media!


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